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Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews
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D***d
13 Nov 2019

Very elegant and festive dress! Quality is good enough) delivery to Cyprus just less than a month

M***m
11 Nov 2019

I ordered 12 months, the child is 7 months old, slightly wide, but not deplorable

J***a
8 Nov 2019

Wow! I am Panamanian and the truth the shipping very fast, the dress is super beautiful pedi size 12 m and it looks very good she is 11 months a large tantito but best store full recommended

Customer
30 Oct 2019

The dress is super, I ordered the size 24 + thought it would be great, but it turned out just right for the girl 75 cm and 10500 kg. I'm glad that I ordered more size, otherwise it would be small. Quality is good, bright, sits super. For 1 time to dress chic.

Customer
26 Oct 2019

Stunning dress. Delivery less than two weeks to central Russia. fully consistent with the description. Size 80 exactly for a year. The quality is excellent. The colors are bright.

M***n
22 Oct 2019

The dresses are just beautiful.

I***
17 Oct 2019

Very beautiful dress. Fast delivery - less than 10 days to Bulgaria. Good sewing. I recommend the store.

Customer
6 Sep 2019

The dress is very beautiful, good quality.

C***o
21 Aug 2019

Lovely dress i love the exact measurements! And it came to me very quickly i recommend it.

R***z
1 Jul 2019

The dress is more beautiful than i imagined. i loved it.. The first-class fabric. happy and my agreement with my purchase. the store exelete. i recommend it the shipping was very fast and very good communication. thank you very much

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