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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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V***v
17 Nov 2019

Came for 2 weeks, very happy

M***a
6 Nov 2019

Pants are super, sewing is good, the seams are stitched perfectly. There was a smell, but it is quickly solved, washing powder to help. When washing did not change. The daughter is delighted!!!

K***a
23 Oct 2019

I'm delighted. The goods came exactly to the day of delivery in the morning the notification of mail sent me an alert that the parcel is in the mail. I wished for her. Panties light, summer spring somewhere so .. My height is 163 and even my pants are short, but it's so false to be and I like it. Pants gun. I advise you. Communication with the producer meyeega cool. I took the wrong size and asked to change the store and he gladly agreed. With M changed to s because if took more would be very large. Waist I have 62. Souuper

Customer
21 Sep 2019

All as in the description, light, sewn and fabric norms, how they will look i do not know, i did not order myself, the motel high bells short to the middle of the calf, the elastic band on the belt tight

V***v
25 Aug 2019

Pants are just super-walked to st. petersburg for about 2 months. Everything, as in the description. I don't even know what to find fault with. Fabric quality, pleasant to the touch. You can wear even in winter, if you wear pantyhose under your pants. If that, my parameters: height-152, weight-38, 12 years. Size s perfectly fit. I'll wear them to school. The goods are good, i put 5 stars!

A***v
13 Aug 2019

Very cool pants. On ob-85, ot-60 and the growth of 159 sat perfectly

E***a
25 Jul 2019

Came literally in 2 weeks. Pants are cool, but personally to me the size m is too big in the hips, pants on them sit very freely. On the other hand, if i took s, they would be short to me

V***a
4 Jul 2019

The pants are beautiful, the coloring is exactly the same as in the photo. Ordered gray and light, all the seams are quality, the ties are comfortable, the length of the height is 168 visible in the photo, took the size m (hip circumference 96) material is light (spring, summer, autumn), in winter on pantyhose the most it! Very glad of such a purchase, for such a product the price is beautiful! Delivery to st. petersburg for a week!

A***a
23 Jun 2019

I'm delighted! The store processed the order very quickly, and after 11 days i received these pants. Pants are short a little, but for such a price, for such a quality-it's not a pity. At first there was an unpleasant smell.

Casual Lace Up Women’s Pants

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