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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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G***k
15 Nov 2019

A wonderful jacket, very light, warm.

V***s
25 Oct 2019

Thank you for the quality goods.

E***O
21 Oct 2019

Delivery of goods to Moscow. region a little less than a month. Down jacket corresponds to the description and photo. Took on og-106, ot-102, ob-116 size 6HL. The jacket is loose, the length is 174 cm. I would like two cm more. Light, thin will go to a warm autumn.

N***a
21 Oct 2019

Today I received a jacket, packed well, the packaging is nowhere damaged, whole, nowhere punched, but the lining of the jacket is torn, the fluff climbs, the jacket is probably torn even before the package

D***i
20 Oct 2019

I liked the jacket, legend, warm, sewn neatly, inside all the seams are treated with a bake, the fluff does not climb. There is a storage bag. The hood is right. On the parameters 90/70/95 height 164, acquired the size XL, sat well, but the sleeves bounce when you move, although when they correct the length. Everything suits me. I recommend! More of my purchases in the group in contact, you can go by QR code. Welcome!

E***a
11 Oct 2019

The jacket is cool, but the down jacket is difficult to call, rather, autumn. I was ready for this, reading reviews))) the color is awesome! Camera color distorts, it is closer to the sea wave, beautiful. Size xl on our 44. The length of the sleeve for height 167 is the most, l would be short sleeves. My parameters: 88-67-96, the jacket of the village as it wanted: not in the guise, but also does not hang out. The quality of tailoring was pleasant. I'm happy!

N***a
9 Oct 2019

All super. thank you. on o.g. -. 116 size 6xl .. Excellent. i advise.

E***a
1 Oct 2019

The jacket is light color juicy, the size on my 58 took 7xl freely not tight. I'm happy with the order is tracked and the whole plane. Quickly

Customer
27 Aug 2019

Size l by 42, maximum 44. On my 44-46 little, climbs, fastens but my small chest tightens and after lifting and lowering of hands appear folds over the chest and hold until you are possessed, on the jacket will not go. On the last photo of sfotano on the daughter of 12 years and height 152. The rest on me is 160, chest 90, waist 78, hips 94, weight 57. The sewing quality is good, two outer pockets on the lock and two inner ones without a lock but deep. The color emerald blue eludes when photographing and remains only blue, tried to return the filters to the original color. The hood is small but not tight. I have another store just had xl on my dimensions such a jacket, and this one ordered children teenagers on trips.

I***n
21 Jul 2019

Very satisfied with the jacket! Sewn neatly, the threads do not hang, the fluff does not get out! This is the third jacket that i order from this store and he does not let me down! Came for two weeks, the color is very beautiful, the color of the sea wave. The seams are internal closed (see para. Photo). On the volume of the chest 125 cm took 7, came up perfectly! I advise the seller and the goods!

Down Jacket Women Jacket Down Outwear Winter Warm Coat Ultralight Parka

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SizeChest Width(cm)Length(cm)Shoulder(cm)Waist Width(cm)Sleeve Length(cm)
S9057368756
M9458379157
L9859389558
XL10260399959
XXL106614010360
XXXL110624110761
4XL115634211362
5XL120644311763
6XL125654412264
7XL130664512765
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