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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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S***b
28 Feb 2020

Handbag cool, thanks to the store, did not disappoint))) ordered 10.01, came to Chelyabinsk 29.02.

K***k
8 Feb 2020

Excellent handbag, well slelan, looks expensive! Came with a special tab so as not to bend. Of the minuses is not a very pleasant smell, but I think that it will fade

Customer
17 Jan 2020

Very good handbag is not big, but cute, from suede pieces. I will order in a different color. The store is very kind, extended the protection of the buyer, because of the new year holidays the parcel went for a long time. Thanks to the seller.

R***c
18 Dec 2019

I liked the bag, but there is a marriage. Very sorry!

G***z
18 Dec 2019

I love good quality great price I recommend

P***c
16 Dec 2019

Handbag Super, small, beautiful colors well made, is a little smell but it wywietrzeje. I am glad ***** Thank you for gift

D***k
9 Dec 2019

Miałam concerns, because it's my first order and I am highly zaskoczona. Handbag pretty, trim, stinks not cheap plastic. I am very glad. Has come a while after the deadline, but the Christmas and US was delay.

N***a
26 Nov 2019

Great bag, small hope erode. In view of the very респектабельная. Reached for 2 weeks before Poland. Seller recommend.

N***g
23 Nov 2019

It arrived in Minsk in 1,5 months. The quality is excellent. The seams are even. The color corresponds to the declared photo by the store. Width 20 cm, height 12 cm, depth 5 cm. Inside 2 compartments. A little glue on one of the parts. Thanks to the seller.

Customer
18 Nov 2019

Handbag goodly. Order doszlo in miare quickly recommend

Super hot! Several others have checked this out in the last few hours

Fashion Women Messenger Bag Chain Strap Shoulder Bag Small

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