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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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T***A
2 Mar 2020

Delivery 2 months. everything corresponds to the description. inside the air cushion. Roomy. klasnaya and a small gift.

S***a
15 Jan 2020

The order is made 24.12, the goods came 15.01. It came on time as the store wrote. The goods are satisfied. Good quality bag. This seller ordered 4 products, came all in one parcel.

M***m
11 Jan 2020

Not a bad handbag, flimsy, truth (carbines and chain). Sewn normally, not wrinkled. Small, under the phone and purse. The store put a rubber band and a note as a gift, nice. For 350 rubles more to expect and not worth it. In general, satisfied. It was packed well, inside the vacuum bag, so as not to be wrinkled. Delivery of a month and a half.

Customer
10 Jan 2020

The bag is packed well, inside the air bag, nothing wrinkled, there is no smell. The store is good, the parcel did not serve and went for a long time, the seller answered all the questions, in the end everything came. Put a little surprise hair band.

A***y
22 Dec 2019

The quality and overall appearance of the bag is good, but the metal straps are of medium quality. The store as a gift put two hair bands. The parcel was a month, the track was tracked. Package customized ukrmail. The bag was sent immediately. I recommend the seller and the product.

A***a
13 Dec 2019

Delivery to Ukraine, Zaporozhye 1.5 months. Seller contact, answered my questions about tracking. The bag is exactly as in the picture and description. Everything corresponds to the size, color, appearance, equipment. Packed was in the package and postal envelope, inside the bag package with air. Came not crumpled, smooth, without scratches. Stitched well, zippers work perfectly, threads protruding very little inside. The strap is adjustable in length, the carabiners are dense, rigid. The smell is almost not from the bag. The size of the bag is medium, the purse is wet in length. The store put a gift-hair band and wrote a small letter. I recommend to buy!

A***h
24 Nov 2019

The bag is excellent, came very quickly. No flaws, no smell. And the store put two hair bands and a note)) I recommend!)

A***k
23 Nov 2019

The store sent the goods very quickly, the handbag is very beautiful, as a gift the seller put the hair band.

T***a
7 Nov 2019

Order in Krasnodar flew quickly 10.01-11.07 received at the Post Office. very satisfied, the handbag fully corresponds to the description and size. This is the second handbag from this store, the first time I ordered white, but came beige and the lock was broken, the seller immediately returned the money. This handbag without a single error. The seller put a note and a rubber for hair, although I do not use it, but, very nice attention. I highly recommend the seller and the product. Now I have a golden and black handbag, I still want a white try to find the same. Very comfortable and roomy handbag, and even for such a sum. Thanks to seller for fast shipping, shipping, and, beautiful goods. A bag of air is embedded in the handbag, and it is quite perfect

L***l
6 Nov 2019

Handbag really liked))) Small and roomy)) fast delivery)) as a gift the store put a rubber for hair)))

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