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Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews
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Customer
18 Nov 2019

Excellent condition, such as the image

J***r
16 Nov 2019

love love it... nice and soft... i recommend and i plan to buy more ...thank u sender

E***k
14 Nov 2019

Both dresses are gorgeous, look identically as the pictures. I'm enamoured and sincerely recommend!

Q***Q
11 Nov 2019

I ordered my wife, my daughter liked it! Recommend

I***a
8 Nov 2019

If you could put 10⭐Then I would put all 10!!! It came weeks 2 to Omsk, the quality is excellent!!! Lining Cotton, threads do not stick out, the lines are even. I was very surprised by this quality at such a price. If you have not yet taken the outfit for the new year then order, you will not regret it! Daughters year and 9, height about 85, average build, took size 18 +, excellent village! The dress is written 90 cm.

A***p
8 Nov 2019

Ocheeen cool dress. Beautiful, if not picky then the quality is good (the only thing that threads stick out somewhere, but not much. And the bow behind you need to sew a little, and then one side lies down, and the second is sewn and holds). Long thought what size to take (dress want to wear for a year) 12 m or 18 m. In the reviews advise to take with a margin-18 m. The store also advised 18 m, but my child is small, thin and I decided to take 12 m. And did it right. It came perfectly, even still the stock remained and the length is good. So when ordering, focus on your child, if she is big, then 18 m, if small, then 12 m. Another disadvantage is that the seller ocheeen did not send the order for a long time (more than a week), I even began to think that it will not send. But delivery is enough for 3 weeks

G***o
24 Oct 2019

worth the price

P***n
23 Sep 2019

Perfect ordered 18 months my daughter has 12 months was still a little big

C***a
20 Sep 2019

Just perfect

K***k
16 Sep 2019

Dress is beautiful, size 80-petite girl 12 months :)

Super hot! Several others have checked this out in the last few hours

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