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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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Customer
3 Mar 2020

Delivery to the Murmansk region three weeks. The store sent the parcel on the day of order. Well tracked. The case is wonderful

Customer
3 Mar 2020

I want to express my great gratitude to the representative of this store for the understanding and excellent advice on the issues I am interested in. At my request, the order was completed immediately and sent on the same day. Delivery for 2 weeks. Covers are simply gorgeous.

Customer
3 Mar 2020

The cover is super, excellent quality, fast delivery, thank you :)

N***n
29 Feb 2020

Cool smartphone case with original design. The first thing that pleasantly surprised-very fast delivery with tracking. I was surprised when I saw how quickly the parcel moves from one point to another. I didn't even notice her coming, and I was able to give the cover to someone he was meant for. The cover is small in weight, but it's good, because with it the smartphone will retain its lightness and compactness. The accessory itself is not only an ornament, but also an excellent protection. I recommend!

A***n
29 Feb 2020

Cool and stylish case for phone. Very interesting in terms of design. Ordered at the request of his friend. She liked the cover both its appearance and protective properties. In reality, it turned out to be exactly what is presented in the description. The color came as ordered, the size also came very accurately. The cover itself is light, thin and neat. In it, the smartphone does not look anymore. As he was, he remained. Everything is cool, I recommend!

T***t
25 Jan 2020

tracking was all messed up, but arrived in average time according to AliExpress in the past... check my YouTube channel, Jack the Ripper 76 for the opening

M***m
13 Jan 2020

Cool cover! I will order more. Thanks to the store for the cute gift in the form of a golden heart, glued to the iPhone))

O***a
27 Dec 2019

I got a cool cover!!!! How beautiful he is-not to convey words. Although in the photo, the usual cover seems. Soft, in the hands to keep the pleasure itself, all the windows under the buttons are neat and everything is in its place. Looks like leather). To the phone came perfectly. Delivery is fast. The store is sociable and attentive. Super! Thank you very much! I recommend

G***a
26 Dec 2019

Luxury case. The goods are delivered on time. Packed flawlessly. There are no complaints to the store. The product fully corresponds to the declared description. Quality is good. Thank you very much to the seller. I recommend everyone to look in this store.

Super hot! Several others have checked this out in the last few hours

Glitter Bling Love Heart Phone Case For iPhone 11 Pro Max

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