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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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A***a
18 Nov 2019

Pants came for 1 week Liked, with the size guessed, took L on OB 93, for growth Extra 2 cm, but I will not sew, and so you can wear, height 161 cm Of the minus, they are very thin, but windproof Pants themselves beautiful In general, for the price I took (750r.), I like. Took on sale 11.11

E***a
18 Nov 2019

Got pants .. Quality fire .. Delivery in Russia by mail .. Here and so everyone knows .. Lay 2 weeks in the post office no notice came to the mailbox .. Tracked strangely like that .. The seams are even .. I took my daughter height 158 size S slightly too big at the waist well, it's not scary .. The length is perfect .. Thanks to the company manufacturer .. It's cool.

R***r
16 Nov 2019

Pants came very quickly, but with the size I did not guess. Apparently small. Took S for size 42. Hips 95 cm. I got into them, of course, but they Press. And so the pants really liked.

A***a
15 Nov 2019

Super pants, super fast shipping, Super Color and general fire pants!!! Size in size!!! I fell in love at first sight in them!!!

R***a
15 Nov 2019

Panties liked, approached the height of 165, about 95, from 75 back to back. So far there were no frosts, I can not say anything about their warmth, maybe I will finish the review later)

A***a
7 Nov 2019

The parcel went to Astana for 3 weeks. The cost of pants is $29,5. All as in the description. Later I will add feedback more

V***o
5 Nov 2019

I order not the first time, panties just mast HEV for the winter period. Last time I took Gray, in the photo I compared the size, I took this and that time XL (about 96, rus44-46), it differs by 1 cm in the upper part, but everything came to me, there are no complaints. Seller highly recommend and panties too!!! Take it will not regret!

Customer
1 Nov 2019

My parameters from 95, about 103, height 156, looked at the reviews and took XXL, climbed up, but sit down problematic, and raise the leg too, the daughter said that I'm like a pig, of course I will not return myself flattered, I thought that because of my small growth you need to take less, But they were like at home for 15 minutes they became freer. But on my parameters you need XXXL no less. Maybe lose weight incentive to eat now I will wear, not skiing of course you will not sit down, you will not fall up, but after the child to school and on the street you can just go. The quality is excellent not cracked even when pulled.

K***a
24 Oct 2019

Delivery to Omsk was 5 days!!! The goods fully correspond to the description. Thick filler, pants are not thin. Size in size. Took on the size more, so that it was not in the skirt, sit freely, you can wear pantyhose when there are frosts. Purchase satisfied. Seller thanks!)))

C***e
11 Sep 2019

I loved it, i recommend it very nice, it arrived fast and well packed the color is nice the material is good the same as the photo i will buy another one. 1000 points for the store.

High Waist Skinny Warm Formal Pants Female Black Elastic Waist Work Trousers Women

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