We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket is super for such money) the delivery is right oooochen high-speed. Warm. I took XXL at 46 the size of the villages as it should (OB 102, OG 92). I order a second other color) the store put a gift-gum for hair (very cute)
I took the size m. on the height of 167 and the size 40-42 along the length and in the shoulders of the village is good, but on the back is frayed. There are protruding threads. Holes under the thumbs should be sewn. There are small problems with fastening the lock, but here you can train. In general, a normal jacket.
Polto class super, the seams are even, there is no smell, the order prishol quickly ordered 13.09.2019, prishol quickly 02.10.2019., but very small, 2 x more suitable for the elf, and in everything, the color is gentle pleasant, thank you
Read reviews, the jacket came huge. The quality is all right. I will order a new one.
Super super i'm very pleased with the quality producer excellent odorless i'm delighted with the second purchase from this store sent mega quickly immediately answered the questions helped to choose the size advise the girls will not regret
Fast delivery. Happy with the product. It is the same as described. Thank you store!
Delight!!!!!!!!! I took xxl to russian 46th, height 170, chest girth 93, hips 100, came up perfectly!!!!! There is a stock for a sweater, warm, a hood deep. Delivery to peter for a month. The store sent in a week. Worried that around the lightning on the pockets sewn some shiny black material, as in the photo, but in fact it is not, just lightning. Recommend product and seller!
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
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