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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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Customer
18 Jul 2019

Just great. Cool material, well uszyty. Lying Super, ankle length as chciałam. Came quickly :)

I***A
17 Jul 2019

Delivery generally fast, brought to the house, packed well. the dress is so cool, there was not much smell. written is made in a bandladesh, 100% cotton, the material is pleasant, but i do not think that 100% cotton. i thought i would have to shorten, it turned out to be on my height 160 very well. i did not like the fact that the dress was sewn somehow not exactly, on the last and penultimate photo you can see, It is below, near the cut oval, it is not clear why i'll try to go to the studio, it can turn out

Customer
16 Jul 2019

Very fast delivery, courier sdeka brought to the house, the quality is good, not yet measured

N***l
16 Jul 2019

The dress is excellent. Cloth is dense. Not hot. Very pleasant to the body. Definitely recommend to buy.

I***o
12 Jul 2019

Good quality, I have not expected

S***u
28 Jun 2019

Order a medium

A***a
26 Jun 2019

The dress is excellent. The form is a bit strange, not straight, there is an extension in the hips. I don't know why it's done. In the sock just creates an additional volume, looks cool. On the parameters of height 170, weight 52 kg, 82-63-95 and shoulders about 37 i took the size l for the maximum overseas. It turned out, in my opinion, excellent. Measurements in the table correspond to reality, a difference of a couple of centimeters. The fabric is dense, ironed hard, creases lightly. Rather, straightens under its weight. In the heat in the dress is hot despite the abundance of air inside. Therefore, from 20 to 25 degrees with a breeze. What you need for moscow. Thank you!

I***a
25 Jun 2019

Great dress. At my height 175 the length is the most. Good tight jersey (like thick cotton t-shirt)

S***a
15 Jun 2019

I'm delighted! The dress is excellent, the quality is cool, i ordered l for my 46-48r and 168 cm height. The dress village is free, very comfortable, nowhere tight, i'm happy, everything as i wanted, also for such a price! Chose delivery from the russian federation, delivered 9 days to orsk, orenburg. obl. Very fast! And courier to the door!)

Customer
11 Jun 2019

Delivery to tver 5 days by courier. The dress is knitted tight. My parameters: 95/75/95 height 165. Weight 57. Size m is not in the guise, free, like a large t-shirt. Above the ankle cm by 10. excellent fit. I'm happy in general.

Super hot! Several others have checked this out in the last few hours

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