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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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Write a Review
G***r
19 Sep 2019

The product corresponds to the description, came in time, it's very nice to look great on my 42 size well but it stretches so and more on the size will go, thanks to the store i will order more myself and daughters)

V***a
19 Sep 2019

Lovely top. Pleasant to the body. Size is good, looks like xs. It fits perfectly. Fast delivery. Thanks store. Recommend

A***v
19 Sep 2019

Definitely their money is worth!

E***a
18 Sep 2019

Not the first time i order, excellent. thanks.

V***a
18 Sep 2019

Has received its bodice and is very satisfied. Lace is pleasant, everything sits well. If desired, you can get cups. Торчало a pair of thread, but not critical-easy to clean. The store sent quickly, arrived in time. I recommend! I'll order more.

N***a
18 Sep 2019

Super! Pleasant to the body beautiful top, absolutely not noticeable on the body. The color is rich dark blue. I'll pick up panties to them, i'll order a top in a different color. For a small and medium chest is perfect. On the parameters og88 came up. Came on the last day of delivery (kaluga) the product and the store recommend!

G***a
18 Sep 2019

Really very good underwear! Very delicate material. The first size is excellent. Of course, and more size is suitable. Looks very beautiful!

L***a
18 Sep 2019

On the size of 46 sat well, in volume does not press, but on the big chest will be too small. The fabric is very pleasant to the body, gentle to the touch. Ryushki on the edges a little not exactly sewn, but it does not interfere. For its price is fine. Delivery to st. petersburg about a month. I recommend.

A***a
17 Sep 2019

Delivery to kiev 16 days. T-shirt is soft, pleasant, almost odorless, protruding threads are small. At 75-80 s came up.

E***e
17 Sep 2019

12 days to ukraine) quality is good, pleasant. i recommend

Super hot! Several others have checked this out in the last few hours

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