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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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Write a Review
B***C
27 Feb 2020

The case came exactly how it’s suppose to look. Very soft to the touch and looks very brand new, like it was just made. Just wish it came a little faster but it was worth the wait

E***r
6 Feb 2020

The cover is beautiful, the quality is good. came very quickly

Customer
5 Feb 2020

The print quality is excellent, but the pattern is slightly distorted, it is longer in width. Protects against falls weakly, since the sides are low, and therefore the protective glass will be chipped off.

R***v
8 Jan 2020

Very funny product. I do m'attendais no-one also good picture quality, (by counter mini bug on nose homer but it's nothing at all). It looks rather well maintain the phone but to see time. The level of the receiving very satisfied, this is the first time I receive a package AliExpress as fast (13jours). So Thanks

A***A
2 Jan 2020

Seller note 1000 recommend everyone can buy without fear

V***F
13 Dec 2019

The goods are delivered intact, honestly the quality is much higher than expected, the cover really liked, sits well, very bright, with the store did not communicate, delivery average time to your city

D***a
21 Nov 2019

Soft cover. Delivery in time to Georgia is not very long. About a month. Good print. Pleasant to the touch

R***r
18 Nov 2019

Came to Moscow for 2 weeks, everything is fine, I recommend :)

S***a
15 Nov 2019

Good quality cover. Printing is clear. In life brighter than in the photo. According to the material, dense silicone. On the phone came up. The order was accepted and sent on October 18. Arrived on November 8-10. I did not regret buying, I will order from this store.

K***k
14 Nov 2019

The delivery took about 20 days. I like it very much. be willing to buy back. Thanks :)

Super hot! Several others have checked this out in the last few hours

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