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Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews
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K***k
17 Nov 2019

The dress is very beautiful, gently pink. The bow is separated on the pin, can attach where you like more. Skirt in 4 layers, bottom underskirt, tulle, top underskirt more loose and top layer with beautiful bottom ajur. Iron and there will be a lush skirt. Not a lot of threads stick out (in the photo you can see), this is not critical you can remove everything, trim. On the back is a long not noticeable lock. Daughter 11 months height 74 weight 9 kg, dress for size 12 big, I hope for a month will still grow I recommend, we have in stores for such a price, such a dress can not be found.

S***e
16 Nov 2019

as picture

G***a
16 Nov 2019

hermoso

E***h
14 Nov 2019

It was a month and a half, for such money a normal dress, it does not look so beautiful as in the picture, but if you steam off then the norms))

H***r
12 Nov 2019

exactly like picture very good quality for the price I like it thank uu it delivered in one month after placing order

M***a
12 Nov 2019

Pretty Dress meets my expectations, the size is good in length but a little wide (after my daughter is not very thick). Very surprised to see that the knot is tied by a safety pin. It leaves me the choice to put it in front or behind and be able to reuse it otherwise thereafter.

D***k
21 Oct 2019

Ordered 08.09, came to Kiev 17.10. The dress is exactly like in the picture, only a little more saturated color. In the direction of salmon-pink. Stitched neatly. A couple strings of everything. Not critical. Fabric to the body, more natural than the upper layers. Steaming is good. I really liked it.

V***r
17 Oct 2019

I loved Arrived early Will buy more

Customer
5 Sep 2019

Beautiful dress, nice white color. No smell. Stiches are very detailed. Bow can be pin to the front of the dress or to the back. I love it!

R***z
24 Jun 2019

The v is tid is beautiful. just like the one in the picture. the fabric i loved. i already have. other colors in my basket.. I am truly happy with my purchase. the ecellent store. i send it super fast arrived in a week. recommend it

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