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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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O***l
4 Mar 2020

The order was sent, the track was tracked, the store communicated with me!!! But I did not receive the goods!!! Lost!!!! The seller returned the money!!

Customer
3 Mar 2020

As in the picture. Very fast shipping and shipping (about 2 weeks for everything). All holes and buttons are in place and are well pressed. Perfect!

Customer
3 Mar 2020

Buying in this store is a pleasure. Prices are pleasant, below market in Russia. Delivery on time, even earlier. The packaging is reliable, the safety of the goods is provided. Quality is fine.

S***n
2 Mar 2020

I thank the store representative for the excellent work done. The order was sent in a few hours, delivered in 16 days. Cheholchiki beautiful. Look on the phone just awesome.

Customer
28 Feb 2020

Delivery to Yekaterinburg month. Good, soft cover, thank you!

N***a
26 Feb 2020

The cover came up to 100%. if you take into account the failures of the shipment because of the quarantine, the cover waited not long

V***d
26 Feb 2020

The goods came in 1,5 months in Novocherkassk, very satisfied with the purchase

Customer
23 Feb 2020

This was the very first and it was soo good I’m recommending this to all buyers. This cover is nice and well fitted jst as the way yu r wishing for

K***a
18 Feb 2020

I ordered 29.12, only today 18.02 took it in the post office. In the country of destination came 30.01 and everything stopped, I thought it would not come. Finally it came. The quality is all right, I order not the first time from this store

Customer
14 Feb 2020

The parcel came very quickly, everything is quality. I am happy with the order, I will wear it)

S***v
4 Feb 2020

Very high quality covers! Sit as tightly as possible. To the touch pleasant! The pattern is embossed, very clear, detailed. The color corresponds to the description. The wife is delighted! Packing is good. Delivery to Moscow a little less than a month. Recommend product and store!

M***a
1 Feb 2020

Looks very cute, but thin, that even the Apple shines through the cover)) and I think that it will very quickly darken, TK matte

Y***a
27 Jan 2020

The cover is good, I would like the sides higher, but this is the model.

N***a
26 Jan 2020

Covers of very good quality, the material is pleasant to the touch, tightly sit down, there is no unpleasant smell! Fast shipping

E***a
24 Jan 2020

Dense, it looks like a soft-so coating) the towel is covered with something. Holes under the camera and flash separate-looks good. Came quickly for a cover) less than a month to Moscow

K***o
14 Jan 2020

Saturated bright, juicy phone case! The holes are exactly cut out, sat down like a native!

N***f
14 Jan 2020

Everything is fine, but low sides, and I wanted maximum screen protection. But cover bomb!

K***h
29 Dec 2019

Super cover! Sits perfectly! Pleasant to the touch, beautiful, gentle. Ordered before

A***o
28 Nov 2019

An Order was issued 11 Nov and took him 27 Nov. The Case was packaged in a normal package. Good quality, soft touch, color beautiful. Sat on the phone perfectly! Enjoyed)) did not communicate with. Case recommend!)

Super hot! Several others have checked this out in the last few hours

Phone Case For iPhone 11 Pro Max Candy Color Love Heart

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