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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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J***a
17 Jul 2019

I ordered size M (normally I wear S) but it is still mini. Very beautiful you can wear at least once))

P***e
11 Jul 2019

Perfect i have a size XS-S and the measurement is fine, it is fine but not transparent, a little short

D***r
9 Jul 2019

super adorable, especially for the price! highly recommend

Customer
1 Jul 2019

I was surprised at the quality, the drawing is super well made and the skirt has a fabric so that it is not transparent, i have 63 waist 96 hip and the M is perfect, the length is also fine, you can vary it, the lowest that remains is a little low in the middle of the thigh, very satisfied with the Purchase

K***s
20 Jun 2019

Looks exactly as pictured and very stretchy. Super fast shipping arrived in only 10 days! Highly recommend

N***z
13 Jun 2019

product looks exactly like the photo. The material has stretch to it which is nice. I ordered a size L which is pretty accurate to the U.S. size L. This skirt is on the shorter side for me since I am 5’6. But still it’s very cute for the price

P***a
7 Jun 2019

size up!! im glad i didn’t order a S and instead ordered a medium because it’s a perfect size!

Customer
3 Jun 2019

Extremely fast shipping to Belgium (1 week)! And it’s beautiful! I love it so much. I am an extremely small girl (153 cm) and I chose an M to be sure, and I’m glad I did! Because I think if I would’ve taken an S it would’ve been too short, so I suggest to go a size up :)

L***k
10 Apr 2019

Bastante Guay

M***y
27 Mar 2019

I’m normally a size small but this was absolutely tiny. U need really narrow hips and small butt if you want to wear this

Super hot! Several others have checked this out in the last few hours

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