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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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A***e
14 Nov 2019

Jacket run small. You should order 3 size bigger

Customer
31 Oct 2019

Very fine jacket. Very fast shipping. Very small size. I order biggest-4xl, hope it will be ours XL,, but it fits just on size m

M***e
21 Sep 2019

Very good for the price! No bad smell. Comfortable. For my regular S - M (hight 164 cm) is just fine, so you should take at least 3 sizes bigger than your usual size.

M***o
18 Sep 2019

Everything is fine, very light, but small in size, not on my stomach. I'll give my sister...

M***a
29 Aug 2019

Bought the jacket M. I have 1,70 and 47 kilos. THE jacket was a fair bit. Who have biotype like my, I advise buy size L. Very worth buying. THE material is good and the jacket is lined inside. Very good. THE jacket arrived with 25 days in my home

K***k
26 Aug 2019

Delivery is fast. Short, that's what i wanted. Under high jeans. I'm thin 43 kg., height 160, size s on thin clothes back to back. Very satisfied with the purchase! Recommend)

O***z
22 Aug 2019

The model of the jacket is not bad, but the quality and tailoring do not approve-cheap dermantin, there are threads everywhere, there is a smell, the lining in the sleeve is not sewn... maybe the comuto and like this jacket, but i can not recommend it-the thread is forgiving, but why buying the goods, i should sit and repair it, pay attention to it!? store thanks for the delivery!

D***a
9 Aug 2019

Came in time to moscow, but with local mail waited another + 5 days. I ordered 12.07, took 9.08 (moscow). As you can see, riveting is one scratched, the other smooth. To search one riveting is not fastened! Have to either rearrange a new or sew. The colors of rivets and zippers are different: lightning-gold, riveting-silver. There is a smell, hymn. Sending fast, shipping-norms. I did not communicate with the store.

E***h
27 Jul 2019

Stylish jacket!!! At og 92, ot 73, height 165 came up size xl. Very satisfied with the purchase.

O***a
22 Jul 2019

My size is 46-48, took 4xl. Og-105, waist-84. The size approached perfectly. Does not smell. very neatly sewn. Threads do not stick out. I feel comfortable in the jacket.

Super hot! Several others have checked this out in the last few hours

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