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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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Write a Review
K***a
14 Jun 2019

Ordered 28.05.19, came to the post office on 14.06.19. The product is very satisfied! At ot 59, ob 79 sits perfectly, at a height of 155 the most (took the size m). There is an unpleasant smell, i hope that it will fade :) i recommend the store, active in communication :)

K***a
10 Jun 2019

The length is almost as in the photo. My height of 180 cm, took xl. Except that they look narrower than in the photo. The only thing, i thought thin and will go for the summer, were very dense. Only for spring and autumn will go. Put a mini comb as a gift. Thank you)

R***a
28 May 2019

In general, i'm happy. Very fast delivery, about 2 weeks directly to novosibirsk. But i guess i'm thick for such pants, they are very comfortable but in front it looks like a belly ( The material is light, does not shine through And no pockets, but sorry My parameters are from 74, about 100, height 164

O***a
28 May 2019

Delivery 3 weeks, as in description! The store as a gift put a comb, very nice.

Customer
17 May 2019

Best buy on ali!!! Quality fire! There was no smell, the threads do not stick out, the body is very pleasant. Delivery exactly month (ufa), the track was tracked. On growth of 158 village as in the photo. Completely coincides with the description, i'm happy! I will still order from this store!

Customer
13 May 2019

The package came quickly) the quality is super, i'm delighted!!! The length of a little need to be removed, three centimeters, for my 167, and so everything is fine))) the comb as a gift came!!!

A***j
11 May 2019

Thank you, the pants are very good and everything came up. There are some threads, but this is not critical. And as a gift there was a comb: 3

M***a
2 May 2019

Excellent pants for the summer. Light, airy. On the growth of 152 and weight 42 size m sat directly as in the photo and along the length and width. The order is happy! The store is sociable, the track was tracked all the way, including in russia. As a gift put a comb, which is nice. At me in the photo seem gray some, but it is not so, the color is just like in the picture in fact.

Y***a
27 Mar 2019

Fast delivery, something about two weeks drove to vladimir (near moscow). Good quality, thin fabric. Do not shine through. Good length, ordered the largest size for height 168 cm. At the waist the village is perfect even without a belt, waist 64 cm, very pleased) belt in the color of pants, but i put on my black, just i like it more)

Super hot! Several others have checked this out in the last few hours

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