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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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R***r
18 Feb 2020

I liked the bag, light, comfortable, roomy. Everything is OK!

I***k
1 Feb 2020

The bag is good, the color is the same as in the photo. The product corresponds to the description. I recommend the bag and the store.

G***g
7 Jan 2020

The bag flew quickly as part of the National package. Quality is equal to price. It looks beautiful, and pleasant to the touch, but I'm afraid that for a long time will not be enough, it's too thin material. Threads stuck out somewhere-cut off. Inside the place a lot, the lining does not rustle. Handles tonyusenkie. I will use it very carefully. Wears are planned in the summer, so as in the sock I will not say.

E***h
4 Jan 2020

The bag really liked, thin, soft, there is no smell. To find fault until nothing, let's see how in will show itself in the sock. delivery less than a month. Thanks for the quality and fast delivery of 5 stars

D***v
3 Jan 2020

Delivery only 2 weeks! The parcel came on December 31)) nuuu... the bag, of course, so-so. I do not understand the enthusiastic reviews. Cloth (leatherette type) well, och thin. Imitation type of leather pieces. 3 compartments. 2 on the magnetic button, the compartment in the middle on the lock: Inside It 3 pockets. Dimensions as stated: 33 "30" 11 cm approximately. Handles are short, on the shoulder jacket is problematic. The lining fabric is dense, the threads stick out. The packaging is normal, the bag was still wrapped in a rag. The bag came crumpled, the smell of oilcloth. Let's see how much is enough)))) I understand that for 680 re nothing wrong will not take, but I always want to believe in a miracle!))) the store put a gift-a pink rubber for hair. As it is miiilo)))).

T***.
25 Dec 2019

As the photo, the delivery is fast, sewn perfectly thanks a lot to the store sent immediately

A***a
17 Dec 2019

I liked it, for this cost the season will work fine

A***a
10 Dec 2019

Great bag, good quality. Something smaller than I expected, but very well

Customer
29 Nov 2019

Perfect fast shipping product conforms to the picture very good store

L***a
11 Nov 2019

Fast shipping. Thank you.. The bag looks very decent. Beautiful. A little less than I imagined... very much even I like.. Very, well, very comfortable .... three compartments, all closed-side buttons, central zipper. .. On average one zip pocket.... Recommend both product and store

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