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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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L***e
24 Jan 2020

ACIU. Tikejausi didesnes, bet IR Tokio dydzio outlet bus. Kokybe puiki.

N***a
15 Jan 2020

Great bag. Delivery 2 weeks. I recommend you will not regret it.

G***z
14 Jan 2020

The order arrived for 1,5 months, which is obvious before the new year holidays, the bag is sewn okuratno, without scuffs, the seams are even, packed perfectly, I recommend...

E***a
13 Jan 2020

The bag really liked. Three compartments, there are pockets, small in size, but roomy. Delivery to Mo month. Came not crumpled, inside the package with air. Packed in a normal package. As a gift, the store put the elastic band. I recommend the seller and the store.

R***r
11 Jan 2020

The bag was a month. There are no creases. The product is good for its price, as a gift put a rubber band.

C***r
3 Jan 2020

Well packed, feels QUALITY acceptable, was not folded.

N***r
30 Dec 2019

lovely bag with 3 lined compartments that zip close and a side pocket.Fast delivery and came with gift and handwritten note from store.

H***o
16 Dec 2019

The bag received, though it went for a very long time, opened a dispute even, the days of protection ended, thought that the bag would not come, but the bag came and even left a note and an elastic band as a gift, the store was sociable. Thank you very much to the seller))

A***S
14 Dec 2019

Delivery-month. Tracked. Long customs. Packing-2 layers of cellophane, without scratches, but with creases on the inner surface and on the bottom. The seams are quite neat. Locks working. In general-4,5. P.S. The generosity of the store has no borders-as a gift put 1 pink hair band.

M***a
13 Dec 2019

The bag came quickly 20 days soft but keeps the shape of 3 compartments inside the pocket with a zipper and 2 small for the phone and for all sorts of trifles. I liked it very much, a long strap with carabiners, adjustable. inside was a inflated bag, so the bag did not crumple. Everything is neatly sewn. thank you very much

Customer
11 Dec 2019

19.11-9.12.2019. * Came to the post office! * Smell sharp-no * Three compartments (Full!) In short, what you need!!!! *-*

O***a
10 Dec 2019

Item came in 19 days, packed well. Many pockets, a small very comfortable. Thank you pradovtsu Shcha little gift :)

S***a
10 Dec 2019

Ordered 11.11, received 10.12. The store put a hair band as a gift. Exactly the same as in the photo. When delivery did not crumple, with an air bag inside. A belt and keychain are attached to the bag. Good small handbag. Seller recommend!

G***o
21 Nov 2019

Got the bag as in the description. though there is a little smell. three pockets inside, lock one common, outer pocket. put a gift, a hair band. thank you. there is a strap over the shoulder.

K***n
20 Nov 2019

Nice purse and very good for the price. The zips work well and strap is adjustable but a bit thin. The inside is like a thin paper like material but it is solid so doesnt rip. There is also a zip inside. The bag has 3 compartments with decent size.

Customer
15 Nov 2019

Came in decent time to Nova Scotia, Canada. Seems great so far! A little bent out of shape but nothing use won’t fix. Very happy with the product.

A***a
8 Nov 2019

I ordered 14.10 received 8.11 in Novosibirsk. the track was tracked, the bag corresponds to the description, inside the middle pocket additional pockets. Forced to smile the note of the store, written by hand))) it is clear that these are copies, but still cute.

Super hot! Several others have checked this out in the last few hours

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