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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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Customer
18 Nov 2019

She took after the declared "Elongation". On growth 164-the bone is open.

B***o
16 Nov 2019

Excellent pants for the winter. Very dense material type flannel. On me the size M. my parameters ot60, ob92, height 167. They sit perfectly. Delivery in postomat. as a gift the store put the rubber. Thank you!

I***i
16 Nov 2019

Excellent and warm and pleasant and comfortable. I certainly in models with Ali, in all there is not enough depth, or that, but otherwise excellent. It was necessary to take a smaller size

T***a
13 Nov 2019

Delivery to RB 39 days. XXL fit well at 48 RR. Quality and warm pants for the winter. Sit well. Very satisfied with the communication with the store, because. Asked to replace the color and I went to meet. As a gift put a beautiful hair band.

N***a
10 Nov 2019

The goods came a little less than a month. The quality is cool, but they are short shot PCC, on the growth of 160 took S, in the hips well and freely, and the length was not enough. Pockets of different width look photo. Released sewing added 2 cm, but remember that side seams can be in sight.

N***a
9 Nov 2019

The size s well sat on my parameters from 62 cm to 87 cm and height 165 cm. The model of pants is shortened, or it is necessary to lower them to a lower fit. Pants are warm, comfortable. Quality is super. I recommend.

I***a
9 Nov 2019

Vladivostok reached a little more than 3 weeks. Soft, but the inside is not insulated, I think for our windy weather they are rather good for cold autumn. On OB 94 and OT 76 sat freely, strongly assembled at the waist. But exactly the same black, bought at the same time, less and the fabric is not as soft as light. In general, the purchase is satisfied

E***a
8 Nov 2019

On the parameters ot-66 cm, ob-88 cm ordered the size s pants to me bolshevaty. The fabric is dense, warm and pleasant to the body. The composition is not all clear, the store indicated cotton and acrylic, in fact it is difficult to say what was mixed there, but I like the fabric. The pants are sewn well, the seams are smooth and neat.

H***a
5 Nov 2019

Very nice pants. The fabric is thick and is not too elastic. Pants for winter. The color is very pretty. On my settings 98-122cm a little big at the waist. For my height of 160cm a little lower than the ankle. Fast Delivery

T***a
4 Nov 2019

Pants are very cool! Warm, soft, pleasant. Color as in the photo. I liked it very much... only with the size was mistaken after all... the size would be smaller just super, I'll take it to the studio.

Super hot! Several others have checked this out in the last few hours

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