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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lassdress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.lassdress.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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N***
1 Mar 2020

Hello, I opened a dispute and the money was brought out

N***a
28 Jan 2020

The goods are satisfied. All as in the description. Soft. Comfortable. Roomy.

R***r
22 Jan 2020

In the photo from the site the bag looks nicer. But in general a beautiful bag. I like it.

Customer
13 Jan 2020

The goods did not come. opened a dispute. the store is sociable. The money was immediately returned. Thank you.

R***a
9 Jan 2020

The order came on time, without delay. The handbag did not rush, although it is packed quite simply (postal package). Compact, but everything you need has climbed: passport, notebook, purse, phone, keys, wet wipes... I liked the bag. There is a slightly unpleasant smell, but not much, I think, will soon fade. Inside the handbag there is only one compartment, but there is a small pocket with a zipper. The shoulder strap is adjustable to the desired length.

G***a
27 Dec 2019

Not exactly what's in the description. bag with one compartment. in the description in the picture there is a partition in the form of a pocket with a zipper. it's not in the original. I will not reduce the assessment. but I would like the description to be more accurate.

I***a
16 Dec 2019

Delivery month, quality is good.

Customer
13 Dec 2019

the bag is nice, even though it has a smell.

P***k
25 Nov 2019

Handbag, consistent with the description recommend

Super hot! Several others have checked this out in the last few hours

Women Shoulder Bag Fashion Handbag and Purse Crossbody Bags

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